Receiving Your Scholarship

It’s easy — if your bank or credit union offers Zelle, it’s already available in your mobile banking app or online banking! Check your mobile banking app or sign-in to your online banking site and follow a few simple steps to enroll your Zelle profile. You can find a list of participating banks and credit unions offering Zelle here.

Take a look at our Getting Started Guide.

Bank Not Listed as Zelle Partner

Don’t see your bank or credit union listed? Don’t worry! Our network of participating financial institutions is always growing, and you can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, enter your basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account. We do not accept debit cards associated with international deposit accounts or any credit cards.

NOTE: IIE only uses your email address to send the funding to you. Please make sure your Zelle and Bank account are only verifying you using your email address and not a telephone number.

You should receive a verification email confirming that it is you making the account, followed by a confirmation email or notice that the transfer is being processed.

If you received notification that your scholarship funds were ready to be accepted and just enrolled with Zelle, it may take between one to three business days after you enrolled for the money to be available. If you received notification that your scholarship funds were ready to be accepted and already enrolled with Zelle, your scholarship funding should be available or shown as pending in your account immediately.

When trying to enroll with Zelle®, I received a message saying that I was already enrolled. Why?

A couple of reasons why you may be receiving this message:

• Your email address is already enrolled with a bank or credit union
• Your email address is already enrolled with clearxchange.com

In order to enroll with a different bank or credit union, or in the Zelle app, your email address must be removed from where it was initially enrolled. To do so, contact the customer support team of where you initially enrolled and ask to remove your email address. If you aren’t sure where you initially enrolled, contact Zelle customer support at 844-428-8542 or get in touch through our support page at zellepay.com/support/contact.

Once completed, you may now enroll that email address and start sending and receiving money with Zelle.

I’m having trouble enrolling with Zelle®. What should I do?

If you’re unable to enroll your debit card and receive a message stating “Profile Locked: For security reasons your account had been locked. Please contact customer service,” there are a few things you should do.

First, make sure that you are only enrolling a Visa® or Mastercard® debit card tied to a bank account in the U.S. You will not be able to enroll business debit cards, credit cards, cards linked to international accounts, gift cards or pre-paid cards from financial institutions outside of the Zelle Network®.

Next, ensure that the information you are entering matches exactly what is on file for your debit card with your bank or credit union. This includes:

• Name as it appears on your debit card
• Address, city, state, zip code
• Debit card number
• Expiration date
• CVV number

If you’re still experiencing technical difficulties, you should contact your bank or credit union to verify the debit card information they have on file. Once you have verified the information, please attempt to enroll again.

I Don’t Have a Checking Account, Can I Use a Savings Account?

Yes! When you register through the Zelle Mobile app and not through a bank’s mobile app or online banking, the Zelle app does support debit cards, checking, and savings accounts. However, your bank will determine which of your accounts are eligible, so check with your bank before you register. Zelle does not accept credit cards, international debit cards or international deposit accounts. Checking accounts must be based in the U.S.

Please make sure that the email associated with your Gilman payment information, your bank and what you register with Zelle is the same, as well as your savings account numbers, match in the app as what is listed with your bank.

My card details don’t seem to be working. What can I do?

First, make sure that you are only enrolling a Visa® or Mastercard® debit card tied to a bank account in the U.S. You will not be able to enroll business debit cards, credit cards, cards linked to international accounts, gift cards or pre-paid cards from financial institutions outside of the Zelle Network®. Next, ensure that the information you are entering matches exactly the information that your bank or credit union has about the card. This includes:

• Name as it appears on your debit card
• Address, city, state, zip code
• Debit card number
• Expiration date
• CVV number

If you’re still experiencing technical difficulties, please call the customer service phone number on the back of your card. Once you have verified the information, please attempt to enroll again.

I’m receiving an error message that my card is ineligible. Why?

First, make sure that you are enrolling a Visa® or Mastercard® debit card tied to a bank account in the U.S. You will not be able to enroll business debit cards, credit cards, cards linked to international accounts, gift cards or pre-paid cards from financial institutions outside of the Zelle Network®. The information you are entering for this card (zip code, name, etc.) must match the information that your bank or credit union has about the card. If you believe there is an error with this information, please contact the customer service phone number on the back of your card to have them verify this information for you.

Still getting an error? Some debit cards don’t yet have the capability to receive money in minutes. Those debit cards that are not ‘fast funds enabled’ can’t be used with Zelle®. Your debit card may work in the future as more and more banks and credit unions are enabling their debit cards to have the ability to receive money in minutes. To start using Zelle now, we recommend trying a different Visa® or Mastercard® debit card from your bank or credit union, or, if you don’t have one, you can try using a debit card from a different bank or credit union.

Please note: We do not currently support debit cards linked to accounts based in a U.S. Territory. U.S. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

 I Already Have a Zelle Account With My Bank.

• If you have an existing Zelle account with the email on record connected to another bank account that you do not want your Gilman funds to go to, you will need to add secondary email to your bank account profile, register for a new Zelle account through your bank using the new secondary email. An email can only be associated with Zelle for one bank account. 
• If the above is not possible without a security hold placed on your bank account, please contact your Gilman advisor and we will update the email used for the transfer. 

 

• Register with Zelle
• Add a Secondary Email
• Pre-departure Toolkit